DELIVERY POLICY

 

Where do you deliver to?

 

We only deliver within the borders of South Africa. We are not able to deliver to P.O. Box addresses, only to a physical address. If you live in an estate, please make arrangements with the estate security to allow the courier company entry on delivery otherwise choose an alternative address to ensure speedy delivery. We do not deliver to addresses outside the South African border.

 

When can I expect my delivery?

 

Orders are not processed over weekends, only on weekdays. Estimated time of delivery is within 48 hours in the Johannesburg and Pretoria area; within 72 hours to other metropolitan areas and 96 hours to outlying areas from the date of invoice. We will communicate with you should there be a delay. You should receive your parcel within 5 working days, unless the courier has trouble locating your address.

 

Deliveries will only be made to the designated delivery address between 8am and 5pm Mondays to Fridays. No deliveries will be made on weekends and public holidays.

 

Order placed before 1 pm on a business day will be dispatched that same day. If placed after 1 pm, it will be dispatched the next business day.

 

What will be the delivery cost for items purchased online?

 

Orders will have a delivery fee irrespective of area or size of parcel.

 

How do I change my delivery address?

 

Once you are logged into online shopping, you can access 'My Profile'. You will have the ability to edit, add or delete any delivery addresses. 

 

You can also change your address at the checkout stage. You are not able to change the address once your parcel is out on delivery.

 

Can I split the delivery?

 

Unfortunately, deliveries cannot be split. Should you wish to deliver to different addresses, orders must be created and paid for separately.

 

 

How will I know when my order will be delivered?

 

You will automatically be notified via email once your order has been processed. Delivery will take place according to the times explained in "When can I expect my delivery?"

 

I was not available to accept your delivery. How do I get my delivery now?

 

If you were not at the specified delivery address at the time of delivery, the courier company will phone you later that day to arrange an alternative delivery time. Source Herbal reserves the right to charge you an additional delivery fee if an alternate date and time are required.

 

My order has not arrived, what do I do?

 

During office hours communicate with us via WhatsApp on 073 450 9678. An operator will be able to advise you on the status of your parcel. Alternatively, you can call us on 087 149 4049 or email us at orders@sourceherbal.com